At YellowTaxi Jordan, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our ride-hailing services.
Last updated: June 10, 2026
1.1 Personal Information
When you create an account or use our services, we may collect:
Full name and contact information (email, phone number)
Profile picture and user preferences
Payment information and billing address
Government-issued ID for driver verification
Vehicle information for drivers (make, model, license plate)
1.2 Location Information
To provide our ride-hailing services, we collect:
Precise location data from your device (GPS, Wi-Fi, cellular)
Pickup and drop-off locations for your rides
Route information and trip history
Driver location during active rides
1.3 Usage Information
We automatically collect information about how you use our services:
Device information (device type, operating system, unique identifiers)
Log data (IP address, browser type, pages visited)
App interactions and feature usage
Ride history and preferences
Customer support interactions
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Service Delivery
Connecting riders with nearby available drivers
Processing and completing ride requests
Calculating fares and processing payments
Providing real-time navigation and route optimization
Sending ride confirmations and updates
2.2 Safety and Security
Verifying driver credentials and vehicle information
Monitoring trips for safety purposes
Investigating incidents and resolving disputes
Preventing fraud and unauthorized access
Complying with legal requirements and law enforcement requests
2.3 Improvement and Personalization
Analyzing usage patterns to improve our services
Personalizing your experience and recommendations
Developing new features and services
Conducting research and analytics
2.4 Communication
Sending service-related notifications and updates
Responding to customer support inquiries
Sending promotional offers (with your consent)
Conducting surveys and gathering feedback
3. Information Sharing
We may share your information in the following circumstances:
3.1 With Drivers and Riders
To facilitate rides, we share necessary information between riders and drivers, including:
Name and profile picture
Pickup and drop-off locations
Contact information for trip coordination
Rating and review information
3.2 Service Providers
We work with third-party service providers who assist us in operating our platform:
Payment processors for transaction handling
Cloud hosting providers for data storage
Mapping and navigation service providers
Customer support and communication tools
Analytics and performance monitoring services
3.3 Legal Requirements
We may disclose your information when required by law or to:
Comply with legal obligations and court orders
Respond to law enforcement requests
Protect our rights, property, or safety
Enforce our Terms of Service
Investigate potential violations or fraudulent activities
3.4 Business Transfers
If Yellow Taxi is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures to protect your information:
Encryption: All data transmission is encrypted using SSL/TLS protocols
Secure Storage: Personal data is stored in secure, encrypted databases
Access Controls: Strict access controls limit who can view your information
Regular Audits: We conduct regular security audits and vulnerability assessments
Authentication: Multi-factor authentication and secure password requirements
Monitoring: Continuous monitoring for suspicious activities and security threats
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest security standards.
5. Your Rights and Choices
You have the following rights regarding your personal information:
5.1 Access and Correction
You can access and update your personal information through your account settings or by contacting us.
5.2 Data Deletion
You can request deletion of your account and associated data. Note that we may retain certain information as required by law or for legitimate business purposes.
5.3 Location Services
You can disable location services through your device settings. However, this may limit your ability to use certain features of our service.
5.4 Marketing Communications
You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or updating your preferences in your account settings.
5.5 Data Portability
You can request a copy of your data in a machine-readable format.
5.6 Cookies and Tracking
You can manage cookie preferences through your browser settings. Our website uses cookies to enhance your experience and analyze usage patterns.
6. Data Retention
We retain your personal information for as long as necessary to:
Provide our services to you
Comply with legal obligations (e.g., tax, accounting requirements)
Resolve disputes and enforce our agreements
Maintain safety and security records
Trip data is typically retained for a period of 7 years to comply with local regulations. Account information is retained until you request deletion, after which it may be kept in anonymized form for analytical purposes.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information.
8. International Data Transfers
Your information may be transferred to and processed in countries other than Jordan. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
Posting the updated policy on our website and app
Updating the "Last updated" date at the top of this policy
Sending you a notification through email or app notification for significant changes
Your continued use of our services after the changes take effect constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
YellowTax Jordan
Privacy Department
Email: privacy@yellowtaxi.app
Address: Amman, Jordan
We will respond to your inquiry within 30 days.
12. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Jordan.
